At Dahabo Luxury, we aim for your complete satisfaction with every purchase. Understanding the dynamics of online shopping, we strive to facilitate a transparent and straightforward return process:

1. No Cash Refunds: Cash refunds are not provided, except in cases where an error is made by Dahabo Luxury, such as selling an item that is not in stock. In all other instances, refunds are issued as credits to your Dahabo Wallet for use on future purchases.
2. Wallet Credits: Refunds are credited to your Dahabo Wallet within 24 hours following the cancellation request, ready for use on any subsequent purchases with us

Our order and shipping processes are optimized for speed and efficiency, but we recognize that situations may arise where you need to cancel an order:

1. Cancellation Deadline: Orders must be canceled within 3 hours following payment confirmation. Cancellations should be requested by emailing sales@dahaboluxury.com with your order details.
2. Requesting a Cancellation: Email us with your order number and cancellation reason. Our team will process your request, cancel the order, and confirm the crediting of your Dahabo Wallet.

Dahabo Luxury partners with DHL Worldwide for all international shipments, ensuring quick and secure delivery:

1. Shipping Costs: Our checkout process clearly breaks down shipping fees, calculated based on DHL’s weight chart, accounting for package weight and destination.
2. Delivery Timeline: International deliveries via DHL Worldwide typically arrive within 5-7 days.
3. Order Addition: Consider adding more items to your order to maximize shipping value, as the cost may not significantly increase with additional items due to DHL’s weight-based pricing.

We accept product returns under certain conditions:

1. Return and Refund: Returns are eligible for a refund only after the returned product is reviewed, and any defects are acknowledged by Dahabo Luxury.
2. Defect Verification: Upon receipt and inspection of the returned item, if defects are confirmed by our team, a refund will be processed to your Dahabo Wallet.